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Accelerate technical
support with AI
you can trust.

RunLLM handles technical support with high-precision AI, to save your time and accelerate user adoption.

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51k

Developers can unblock themselves with RunLLM

RunLLM's Slackbot is a great addition to our community. The quality of responses surpasses our previous solutions and speaks to its ability to digest technical documentation.

Till Döhmen, Head of AI
MotherDuck

After adopting RunLLM, our engineers can now effortlessly seek assistance from RunLLM for a range of queries, from basic inquiries to advanced troubleshooting in production environments.

Yingjun Wu, Founder & CEO
RisingWave

Thanks to the folks at RunLLM, there's this pretty cool AI assistant on the DSPy docs site that can answer conceptual questions and even draft DSPy code for you. I played with it a little and I liked it! Check it out.

Omar Khattab, Creator
DSPy

RunLLM is helping us scale the support function for the open source community. Working with the team behind the assistant has been a rewarding experience.

David Espejo, Program Manager, Open Source
Union AI

RunLLM makes it sooo much easier for our internal and external users to find the information they need. Developer documentation can be complex and it's not always obvious where to find the right information—plus the search experience for developer documentation is often not great. It's fantastic to have a tool that dramatically improves findability for technical information. I wish more developer platforms would use it!

Merlin Carter, Senior Technical Writer
Quix

RunLLM's AI assistant has helped engage the SkyPilot community and is useful for quickly responding to users who seek help. Most of all, we're pleasantly surprised by the accuracy of the generated answers.

Zongheng Yang, Creator
Skypilot

The gold standard in technical support AI

Save Time

Reduce hours spent on tedious, repetitive work

Save your team's time by avoiding answering questions that are covered by existing data sources. Unlock their time to focus instead on the highest-value customer interactions.

Accelerate Adoption

Delight customers with faster, more detailed answers

Save users time by answering questions within seconds — not minutes or hours. With RunLLM's grounded AI answers, users will also get citations to documentation and can instantly follow-up on any errors.

Actionable Insights

Create a virtuous cycle for your docs & product

RunLLM uses your users' questions & feedback to help highlight areas for improvement in your documentation and your product. You'll even get automated suggestions for where your knowledge base could improve!

How RunLLM Works

RunLLM's grounded AI is based on the data you provide. Every RunLLM assistant is powered by a fine-tuned LLM that's an expert on your product and a knowledge base that's continuously updated with best-in-class data engineering. This combination allows RunLLM to generate the highest quality answers for your technical questions.

Moving beyond chat

Generic RAG vs RunLLM

RunLLM's focus on the highest quality answers and its innovative features move it far beyond generic retriaval-augmented generation. The quality and style of our answers speak for themselves.

AI applications should be delightful.

No filibustering.

You've seen plenty of cases where an LLM writes a thousand words only to tell you it doesn't know the answer. RunLLM's answers are concise & precise; if we don't know, we say we don't know. If we do, we tell you exactly what you need to know.

Close the loop.

AI-powered technical support doesn't end when a user's question is answered. Every question has valuable insights, and you shouldn't have to go spelunking to find them — RunLLM automatically surfaces insights for you.

Ground every answer.

Not only does every answer come with a set of citations, RunLLM tells you why that data source was relevant to the answer.

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