Product
The Only AI Support Engineer
Purpose-Built for Your Product
Provide high-quality by avoiding answering questions that are covered by existing data sources. Unlock their time to focus instead on the highest-value customer interactions.
Save users time by answering questions within seconds — not minutes or hours. With RunLLM's grounded AI answers, users will also get citations to documentation and can instantly follow-up on any errors.
RunLLM uses your users' questions & feedback to help highlight areas for improvement in your documentation and your product. You'll even get automated suggestions for where your knowledge base could improve!
RunLLM's grounded AI is based on the data you provide. Every RunLLM assistant is powered by a fine-tuned LLM that's an expert on your product and a knowledge base that's continuously updated with best-in-class data engineering. This combination allows RunLLM to generate the highest quality answers for your technical questions.
Move beyond walls of text with RunLLM's multimodal answers. Users will see relevant images from your documentation and can even upload their own screenshots to enhance their questions.
Every answer comes with an explanation for why RunLLM used the data sources it did. This helps point users in the right direction to learn more on their own.
No knowledge base is ever complete. Whenever RunLLM gets an answer wrong, you can train it on the spot. It will learn the right answer immediately and never make the same mistake twice.
Man, I’m surprised. I copy-paste questions from my Discord community and the LLM gives me near-perfect answers.
Ivan Muñoz
Afip SDK
,
Engineer
RunLLM has been amazing – our community loves it and uses it all the time now! 🙂 Thank you so much for providing this!
Hamza Tahir
ZenML
,
Co-founder
RunLLM makes it sooo much easier for our internal and external users to find the information they need. It's fantastic, and dramatically improves findability for technical information.
Merlin Carter
Quix
,
Senior Technical Writer
RunLLM's Slackbot is a great addition to our community. The quality of responses surpasses our previous solutions and speaks to its ability to digest technical documentation.
Till Döhmen
MotherDuck
,
Head of AI
Thanks to the folks at RunLLM, there's this pretty cool AI assistant on the DSPy docs site that can answer conceptual questions and even draft DSPy code for you. Check it out!
Omar Khattab
DSPy
,
Creator
RunLLM is helping us scale the support function for the open source community. Working with the team behind the assistant has been a rewarding experience.
David Espejo
Union AI
,
Program Manager, Open Source
RunLLM's AI assistant has helped engage the SkyPilot community, quickly responding to users who seek help. Most of all, we're pleasantly surprised by the accuracy of the generated answers.
Zongheng Yang
Skypilot
,
Creator
By adopting RunLLM, our engineers effortlessly get assistance from RunLLM for a range of queries - from basic inquiries to advanced troubleshooting in production environments.
Yingjun Wu
RisingWave
,
Founder & CEO
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RunLLM is a huge help to our users and team - it's the most effective tool for grounded answers and accurate code. We've deployed RunLLM everywhere: docs, community Slack, and Zendesk.
Sijie Guo
StreamNative
,
Founder & CEO
RunLLM works remarkably well! Our team finds it super impressive!
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Lead Engineer
Databricks
,
I LOOOOVE the AI Agent. Freaking amazing. We’ve been getting great feedback from our customers on the AI features in our docs!
Developer
Eppo
,
RunLLM is seriously impressive! Our entire team was huddled around a laptop trying to make it hallucinate but we were unsuccessful! Really cool stuff.
Sammy Sidhu
Eventual Computing
,
Co-founder & CEO
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