About

Transforming Technical Support
into Business Growth

Smarter Support. Faster Adoption. Stronger Retention.

RunLLM transforms technical knowledge into a dynamic, always-updated resource—supercharging support engineering, accelerating adoption, and surfacing product insights that drive retention and business success.

We believe AI should be

Delightful

Surprise users with proactive, empathetic, and intuitive support.

Grounded

Deliver fact-based, verifiable answers with citations.

Collaborative

Work to enhance human impact, not replace it.

Adaptive

Continuously learn and refine through feedback and data.

Seamless

Provide direct answers and admit when something isn’t known.

Transparent

Provide direct answers and admit when something isn’t known.

Our Core Values

Humility

Technology evolves fast. We stay curious, adapt, and always seek to learn.

Craft

Whether building products or customer relationships, we strive for excellence.

Teamwork

Success comes from collaboration and shared responsibility.

Accountability

We take ownership, meet deadlines, and follow through.

Leadership at RunLLM

Headshot of Dr. Vikram Sreekanti

Dr. Vikram Sreekanti

Co-Founder & CEO

Vikram leads RunLLM’s vision, product strategy, and team growth, drawing from a decade of research in AI, serverless computing, and distributed systems. He earned his Ph.D. in Computer Science from UC Berkeley. He holds a B.S. in Electrical Engineering and Computer Science from UC Berkeley.

Headshot of Dr. Chenggang Wu

Dr. Chenggang Wu

Co-Founder & CTO

Chenggang leads RunLLM’s engineering efforts. He earned his Ph.D. in Computer Science at UC Berkeley, where his doctoral research on scalable cloud infrastructure earned the 2022 SIGMOD Jim Gray Doctoral Dissertation Award. Prior to Berkeley, he received his B.S. in Computer Science with honors from Brown University.

Headshot of Professor Joey Gonzalez

Professor Joey Gonzalez

Co-Founder & Chief AI Officer

Joey is a Professor of Computer Science at UC Berkeley, Director of Sky Computing Lab, and an advisor to LMSYS, an incubator for open-source AI research. He co-founded Chatbot Arena, a widely referenced LLM evaluation platform, and has driven major advancements in AI and distributed systems, contributing to projects like Vicuna LLM, Apache Spark, Ray, and MLflow. As an entrepreneur, he co-founded Turi, a machine learning startup acquired by Apple.

Headshot of Joe Hellerstein

Professor Joe Hellerstein

Co-Founder & Chief Scientist

Joe is the Jim Gray Professor of Computer Science at UC Berkeley, a Fellow of the ACM, and a recipient of numerous accolades, including an Alfred P. Sloan Research Fellowship, seven 10-year "Test of Time" awards, recognition on MIT Technology Review’s TR10 and TR100 lists, and Fortune Magazine’s "Smartest in Tech" list. In 2023, he received the ACM-SIGMOD Edgar F. Codd Innovations Award, the highest recognition in database research. As an entrepreneur, he co-founded RunLLM, growing it out of research at Berkeley’s RISELab, and previously co-founded Trifacta, where he served as founding CEO before its acquisition by Alteryx.

What Customers Say

Man, I’m surprised. I copy-paste questions from my Discord community and the LLM gives me near-perfect answers.

Ivan Muñoz

Afip SDK

Engineer

RunLLM has been amazing – our community loves it and uses it all the time now! 🙂 Thank you so much for providing this!

Hamza Tahir

ZenML

Co-founder

RunLLM makes it sooo much easier for our internal and external users to find the information they need. It's fantastic, and dramatically improves findability for technical information.

Merlin Carter

Quix

Senior Technical Writer

RunLLM's Slackbot is a great addition to our community. The quality of responses surpasses our previous solutions and speaks to its ability to digest technical documentation.

Till Döhmen

MotherDuck

Head of AI

Thanks to the folks at RunLLM, there's this pretty cool AI assistant on the DSPy docs site that can answer conceptual questions and even draft DSPy code for you. Check it out!

Omar Khattab

DSPy

Creator

RunLLM is helping us scale the support function for the open source community. Working with the team behind the assistant has been a rewarding experience.

David Espejo

Union AI

Program Manager, Open Source

RunLLM's AI assistant has helped engage the SkyPilot community, quickly responding to users who seek help. Most of all, we're pleasantly surprised by the accuracy of the generated answers.

Zongheng Yang

Skypilot

Creator

By adopting RunLLM, our engineers effortlessly get assistance from RunLLM for a range of queries - from basic inquiries to advanced troubleshooting in production environments.

Yingjun Wu

RisingWave

Founder & CEO

RunLLM is a huge help to our users and team - it's the most effective tool for grounded answers and accurate code. We've deployed RunLLM everywhere: docs, community Slack, and Zendesk.

Sijie Guo

StreamNative

Founder & CEO

RunLLM works remarkably well! Our team finds it super impressive!

Lead Engineer

Databricks

I LOOOOVE the AI Agent. Freaking amazing. We’ve been getting great feedback from our customers on the AI features in our docs!

Developer

Eppo

RunLLM is seriously impressive! Our entire team was huddled around a laptop trying to make it hallucinate but we were unsuccessful! Really cool stuff.

Sammy Sidhu

Eventual Computing

Co-founder & CEO